Privacy Policy
Last updated: 21 October 2026
The Panel Craft (“we”, “us”, “our”) operates thepanelcraft.co.uk. This notice explains how we collect and use personal information when you browse our website, contact us or place an order.
Information we collect
We may collect your name, email address, telephone number, billing and delivery addresses, order and product details, messages, and information relating to returns or support. Our website and service providers may also collect device, browser, usage, IP address and cookie information. Payments are processed through secure payment providers; we do not need your full card number to fulfil your order.
How and why we use information
We use information to process orders, take payment, arrange delivery, provide customer service, handle returns, prevent fraud, operate and secure the website, meet legal obligations and, where permitted, send marketing communications. Depending on the purpose, our lawful bases may include performance of a contract, legal obligations, our legitimate interests, and consent where required.
Who receives information
We share relevant information only where needed with our ecommerce platform (Shopify), payment providers, delivery partners, IT and support providers, and professional advisers or authorities where required by law. Some providers may process information outside the UK; where required, appropriate safeguards are used.
Cookies and analytics
We use cookies and similar technologies for essential shopping features and, where enabled, analytics or marketing. Please see our Cookie Policy. Non-essential cookies should be controlled through the consent choices presented on the website.
How long we keep information
We keep personal information for as long as reasonably necessary for orders, support, accounting, legal obligations, dispute resolution and security, then delete or anonymise it as appropriate.
Your rights
Subject to applicable law, you may have rights to access, correct or delete personal information, restrict or object to certain processing, request portability, or withdraw consent. You can also complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.
Privacy enquiries and contact details
The Panel Craft
37 Drapers Road
London E15 2AZ
United Kingdom
Phone: +44 7424 706109
Email: thepanelcraftco@gmail.com
You may contact us using these details to exercise your data protection rights. This policy may be updated as our operations or legal requirements change.